Customer Care Advisor

Job Title: Customer Care Advisor
Contract Type: Permanent
Location: Holt, Wrexham
Salary: £15,000
Reference: CCA - Wrx
Contact Name: Lee Woodward
Job Published: January 18, 2017 08:50

Job Description

  • Job Title: Customer Care Assistant (Inbound Telephone)
  • Location: Wrexham Area
  • Type of Employment: Permanent
  • Function: Customer Care
  • Experience: Customer Service

Company Description

The company is a world renowned and award winning equipment supplier who ship their goods all over the world. Over the last few years they have had TRIPLE digit growth and just keep on going! They are on the ‘The Times Fast Track 100 companies’.

Do you want to join a company that both rewards their staff and is very personable? These guys are the right team for you, they are well known for progressing high performers and nurturing ambitions with guys having secondments into other departments if they show desire to gain certain skills and experiences.

The Role

As the Customer Care Advisor you will be responsible for managing inbound quieries regarding sports products that have been purchased. You will be using functions such as Live Chat, answering inbound calls and emails as required. 

The customer is 'King' (or Queen!) so making sure that they are going away happy and with a good experience. 

You would be required to work on different shifts and rota's however these are obviously done fairly and across the team. Shifts are 1/4 weekends (sometimes 2/4 depending on holidays etc) per month.

Qualifications and Skills

An excellent telephone mannor and showing great empathy for customer quieries and complaints is key. Being able to work in a fast paced environment is paramount, they pride themselves on giving the fastest possible response time to customers whichever route they wish to contact them on. 

Being a brand champion is essential and putting the customers first is a key mantra for this company; they want to be known for the excellence they give their customers every single time. You need to be adept at administrative duties such as logging notes on customers. 

What’s in it for you? The good stuff.

Needless to say that working for these guys is all about the opportunities for progression in one of the biggest growing companies in the North West. Joining during this period of growth will place you in an excellent position to rise through the ranks quickly. There are people in the business that have excelled and within 6 months they’ve had promotions and pay rises.

The salary for the role is around £15k and ideally you will have telephone based customer experience however the personality and love of providing excellent customer service is key.

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